Vision, Mission and Core Values
Vision
We strive to provide high quality care in a safe, caring, responsive, effective and well-led environment
Mission
Through excellence in facilities, person-centred care trained and motivated staff and by promoting best care values
Core Values
The following core values states, as an organisation, what we stand for;
- Our residents are the heart of everything we do
- Having honest and open communication
- Respecting the privacy and dignity, promoting the independence
- Protecting the rights of our residents and providing them the quality care
- Ensuring our service provision is fit for purpose and meets all the requirements of the regulatory and professional bodies and aligning with the terms of reference and key lines of enquiries of CQC
Resident services
Higham House is originally registered to provide 14 places for people who are no longer able, or no longer wish, to stay in their own homes due to increased poor short- term memory of dementia.
We understand that having dementia can be a difficult experience for people but we aim to support elderly persons and encourage them to still enjoy life. Our staffs are specifically trained in this area and our daily programme of events and activities centre around the needs of those with dementia. Our facilities have been adapted to ensure we provide a safe and secure environment and we have taken advice from a dementia care specialist to ensure our home meets the needs our dementia clients. From our experience and discussions, people who are involved in activities and communicate with people have a greater sense of well-being. There are no restrictions or formalities on visiting and people can feel free to entertain their family and friends at anytime.
We understand that moving into a care home can be an anxious time for all involved and we find that maintaining links in this way helps to smooth the transition. Our staff spend time listening to those that they care for and act upon their requests and this information is all fed back into our advanced care plans and to our activities planning to ensure those that we care for have choice, dignity and respect. Our staffs are friendly and warm and we feel this assists those with dementia to feel happy and relaxed.